Back to driving thru France to Spain. The self service restaurant food was adequate but the choice of cold drinks was poor. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. This email was sent January 10, 2023 3:49pm. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. How is one supposed to contact this company? I see you have - once again - amended your booking forms. Fees are in addition to any price increase that may apply. We had a 4 berth cabin for two. We look forward to welcoming you on board.. Estimate Value. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. We have Brittany Ferries bookings for late July (a Flexi ticket). I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. FERRY ONLY. Date of experience: January 02, 2023 And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Loved by our customers Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. It looks like the link pointing here was faulty. There are few parents who dont dread airports with kids. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. It was a far improvement over it's near sister ship Galicia. Carpet wasn't vacuumed. A great accolade and one thats a particular honour, as it was voted for by passengers. Kind regardsLeahBrittany Ferries. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. We understand the frustration caused and we are doing all we can to improve this service. View full details. Kind regardsLeah Brittany Ferries. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Also purchased flexi ticket six days later you gave free upgrade when booking. Please accept our apologies. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Would not refund difference or apply to my booking when I phoned. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Remaining balance due at least 60 days before travel date. Three weeks on and I still haven't managed to speak to somebody. Brittany Ferries . Useful1. Flexi 165. Twice been on hold for over 2 hours. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. It would be better to have a small cinema. For the best family adventure just add a Brittany Ferry crossing. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Score: 4.3/5 (13 votes) . While doing this the price increased. . more. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Kind regardsAlison Brittany Ferries, This is not a review. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Review tags are currently only available for English language reviews. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Holyhead - Dublin. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Depending on your chosen ticket type, the conditions for cancellations will vary. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Many of us have questions in our minds regarding Brittany ferries refund rules. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Flexi : Free amendments up to 4 hours prior to outward sailing. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! 52,385. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Refunds will be issued within seven days. If you cancel you will only get a 75% refund. Review. We travelled home on the new ship Salamanca from Bilbao. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. It's just all a little confused (as are the ticket options). Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Review tags are currently only available for English language reviews. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. . Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. In Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. You are using an out of date browser. No refund in case of a ticket booked in a special offer. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Yes just change it to another date. Select the ticket you want to cancel and press the Cancel button.. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. MH. Date of experience: 02 January 2023 brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Call 0330 159 7000. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. 2023 Trustpilot A/S. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Just awful. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Standard 158. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Revenue impacts the experiences featured on this page. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Prices at bar very reasonable. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Much better. Log in to your account and enter your ticket reference number. No doubt I'll be told to claim on my insurance again! Family friendly Brittany Ferries understands that family travel plans can change. 590 amp; ~26cm HS-1 To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Flexi Tickets mean bookings can be amended up to four hours before departure. Would you like to go there now or continue browsing Family Traveller UK? JavaScript is disabled. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Just a suggestion.The bars on your ferries do not serve any craft beer at all. View more details. . It all screams SCAM! 17,424. direct ferries offer the widest choice of . Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. We use dedicated people and clever technology to safeguard our platform. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Lets see whether you can make amendments to your tickets or not. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Companies can ask for reviews via automatic invitations. On 23 April the prices are: Economy 151. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. I've had to rebook yet another crossing without using the voucher. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! or re book on other date ,,or tell them my situation ,,,thanks in advance. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Kind regardsLeah Brittany Ferries. Why not credit the original card? Cabins excellent. Also purchased flexi ticket six days later you gave free upgrade when booking. It was a far improvement over it's near sister ship Galicia. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. A full refund is granted if you cancel within 24 hours of booking. It hadn't been cleaned. If you need help or advice, its readily available. Group Enquiries: Call 0330 159 5400. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Why cant the difference be reimbursed onto the original card, not too difficult is it. Online. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Have been trying to get through for months. Thank you Jude. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Would have given 5* if the price had decreased. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No reduction in ferry price because of this. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. . Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Reviewed 10 May 2022 via mobile. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Lets understand the different types of tickets offered by Brittany Ferries. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Been using your services for many years and never had a problem before. Recommended experiences in and around Portsmouth. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. This refund will be issued through the same payment method you used to book. Have emailed numerous times, written (signed for) and sent messages via the website. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Calais & Dunkirk - Dover. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Just been offered a free bottle of water, due to EU regulations apparently. Flexi read more, Ferry Portsmouth to Santander. It looks like you might be looking for Family Traveller US. > See our booking terms and conditions *Terms apply. Full payment is required if booking within 60 days of travel. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Kind regardsAlisonBrittany Ferries. We are currently recruiting more staff to help with this. Some of the add-ons on this site are powered by. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. These tickets require a 25% deposit at the time of booking. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. How to Claim a Brittany Ferries Refund Fast. . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. read more, Ferry Portsmouth to Santander. Tripadvisor performs checks on reviews. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. 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