WebAs assistant office manager, you will help manage the operational side of the company by working with budgets, and managing building and facility issues. Average base salary $43,098 Non-cash benefit 401 (k) View more benefits The average salary for a assistant front office manager is $43,098 per year in the United States. This means that the top-earning assistant front office managers make $26,000 more than the lowest earning ones. He/she takes care of the front desk operation including guest registration, room assignment and check-out procedures. Some of those differences include the skills required to complete responsibilities within each role. Evaluation of the performance of the front office and its management. Our company is growing rapidly and is looking for an assistant front office manager. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions. Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling. We are looking for a capable and friendly front office assistant to work at our reception area. They may also be required to handle basic inquiries and sort mail. scouting (2014-19), What is the pay outlook for Administrative? Some assistant front office managers start as interns and move into this position after graduating. They have their colleagues interrupt them with their questions. Kempinski Hotels, Location: Browse through our resume examples to identify the best way to word your resume. On average, support managers earn a higher salary than assistant front office managers. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Exhibited the highest level of guest service, organization, attention to detail and communication. Remember, every employer is different and each will have unique qualifications when they hire for a Assistant Front Office Manager role. Book Corporate Travel for Fortune 500 companies using Apollo reservation system. After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an assistant front office manager. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. While most assistant front office managers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. They schedule and confirm appointments, direct incoming calls, and welcome visitors. Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers complaints to ensure their satisfaction. Employers hiring for the assistant front office manager job most commonly would prefer for their future employee to have a relevant degree such as WebWhat have you done to improve your knowledge for a ASSISTANT FRONT OFFICE MANAGER POSITION IN THE LAST YEAR? For an Assistant Front Office Manager in United States. Make sure that guest documentation and information is available and up-to-date. Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations. Front Office Assistant Responsibilities: Reporting to management and performing administrative duties. Answering telephone calls, as well as screening and forwarding calls. Scheduling and confirming appointments, meetings, and events. Welcoming and assisting visitors in a friendly and professional manner. Handling basic inquiries and sorting mail. Answering telephone calls, as well as screening and forwarding calls. 4 min read. What does an Assistant Office Manager do? Formal qualification in office administration, secretarial work, or related training. Front office employees are supervised by assistant front office managers. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Identify training needs, plans training activities and oversee their implementation for all front office sections. Front Office Medical Assistant Job Description, Office Services Assistant Job Description, Front Office Administrator Job Description, Lead the teams duties to ensure the smooth operations of the department, Ensure that a high quality of work is delivered by the team, You will have the confidence with dealing with guests requests, complaints and contribute to the overall guest satisfaction, Ensure hotel security procedures are followed checking guest in & out, Assist the Manager with the training and development of the team, Makes sound decisions quickly under pressure, Creates a climate of teamwork by encouraging harmony, co-operation and communication, Selects the most appropriate tactic(s) from a range of alternatives and conveys the plan to others, Manages and motivates the Front Office team in order to provide a high standard of service for customers, Takes part in, organises and supervises guest arrivals and departures with the front office teams, Supervisory experience at a luxury 4 or 5 star property strongly preferred, Previous experience as a receptionist, Team Leader or Assistant Front Office Manager, Minimum of one year previous Assistant Front Office Managerial or Assistant Executive Housekeeper managerial experience preferred, Minimum of two years previous front office supervisory experience preferred, With progressive experience in Front Office gained over the last 5 years in a 5 star luxury property, 2 years of which would have been spent as Assistant Manager or Duty Manager, Tertiary education or Degree in Tourism & Hotel Management or with a vast number of years experience in the Hotel Industry, Applies labour legislation Ensures that employees are well presented (uniforms, personal hygiene etc)", Motivates and drives the team to attain the department's quantative targets, Is responsive in implementing the sales priorities for the day, as initiated by the Front Office Manager, Ensures that invoicing and cash operations procedures are respected in line with internal audit reference guidelines, Ensures the safety of people and property in the hotel, Actively participates in the revenue management process ensuring Rooms revenue is maximized in order to achieve financial success (RevPar and GOP), Prepare yourself for the daily shifts by ensuring that all information is passed on between the departing manager and you, Handle any guest problems or complaints in a professional and hospitable manner, Ensure all department par levels are maintained, order store items when necessary , printed material, office supplies, Current GM Certificate or able to obtain essential (to obtain candidates must have an LCQ certificate & 3 months supervisory experience at a licensed premises in NZ), Immaculate personal presentation and high level of communication - both written and verbal, Passion for giving an unforgettable guest experience, Enthusiasm and commitment to deliver exceptional service, Maintain personal contact with guests (both internal and external), Have Knowledge of hotel property, amenities, area attractions and transportation, Maintain procedures for security of guest, hotel property and emergency procedures, Follow company policies and procedures and effectively communicate them to subordinates, Monitor and maintain procedures for safety of personnel including review of Emergency Procedure manuals and continuously retrain personnel for safety procedures, Assist in Championing HeartBeat and Priority enrollments, Assist in reviewing Personnel performance and assist in career development, Assist in the development of creative incentives that motivate and celebrate Team Member Success, Assist in aggressively recruitment and staffing of department, using company-hiring standards, Assist in the training regarding safety, security, departmental procedures and service guidelines, University Degree/Diploma in Hospitality or Tourism Management, Minimum 2 years work experience as Assistant Manager-Front Office or 4 year as Team Leader-Front Office/Guest Relations in a hotel, Must have flexibility in work schedule including nights, holidays, weekends and overnights, Conduct performance evaluations and disciplines staff when needed, Coordinate arrivals, departures for guests, Work with internal departments regarding billing, Follow-up of schedules, trainings, participation in hosting projects, participate in the preparation of the budget of the department, ensure regular control of days off and vacation leaves of the team, Ensure continuity of the duties while F.O.M is absent, Perform specific tasks of the receptionist / cashier job description including night-auditor in case of replacement to know and use the tools and software specific to the company, Supervise and manage all reception and cashiers desk staff, Recruit, train and animate the staff and organize work and schedules, Ensure compliance with labor legislation in its service, Participate and monitor of the reception upsell program, Manage the customer relationship throughout the stay (requests, complaints / disputes / client dislodgement/ update client profiles notes), write the incidents notebook and the ephemeris of the day, Know and analyze the results of the Customer Satisfaction Program, Extensive knowledge of Front Office operations, brand standards and 4/ 5, Able to balance a variety of priorities while considering all aspects of the job Financial, Operational, HR, Fully in-charge of the Front Office Operation when FOM is not available, Maintain frequent contact with guests and VIPs and deal efficiently regarding special requests, reservations, complaints on the accommodation or other functional areas of the hotel and strives for the satisfactory and speedy adjustments of complaints, special requests, Vocational diploma or degree and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation, Manage accounts receivable balances and their reliability, Welcome and follow the stay of VIP customers, Write all in room correspondence (welcome letters, apologies), Know the procedures and analyze the results of the customer satisfaction program, Inform his hierarchy of any situation concerning the safety or the risks of accidents of clients or colleagues, To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximize hotel sales, Co-ordinate constructively with both the finance and night teams so that policy, procedure and requirements are all adhered to, Establish and maintain strict security procedures within your department, reporting any potential risks to the Hotel Manager, Display a pro-active and consistent approach to stock control, cost control and cash control, An expert with front office systems such Opera and Reserve proficient in general computer knowledge, Assist the FOM in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log), Ability to work a flexible schedule including evenings, weekends & holidays, 2-3 years of previous supervisory or management experience in Front Office division of a hotel, This position is applicable for Citizens of Malaysia and Permanent Residents of Malaysia only. The assistant front office managers who went onto college to earn a more in-depth education generally studied hospitality management and business, while a small population of assistant front office managers studied health care administration and management. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country. The Atlanta Hawks are finalizing a deal to make Kyle Korver an assistant general manager, per ESPN.Korver, who played in Atlanta for four seasons, earning his only All-Star Make sure that the workplace remains clean and tidy. Sometimes people change their minds about their career after working in the profession. Salaries range from $53,400 to $87,500 . Monitor and control expenses within the allotted budget. A wide variety of activities can be mentioned as positive self-improvement. Of recent, Hyatt Hotels had 72 positions open for assistant front office managers. WebThe average salary for an Assistant Front Office Manager is $47,336. Looking after staff schedules and roaster. Send Jobs to 100+ Job Boards with One Submission, Administration and Office Support Job Descriptions, Front Office Assistant Interview Questions, Administrative Assistant Interview Questions. After some time as an assistant front office manager, you may feel ready to pursue a career as a front office manager or other supervisory positions. Establish good rapport and offer assistance for the duration of their stay. ATLANTA (AP)The Atlanta Hawks promoted Kyle Korver to assistant general manager on Monday as they continue to remodel their front office. Requests can range from extra linens or towels to having other guests reduce noisy activities. Office Managers have to decide which tasks to tackle first when deadlines are close, because they have a packed to-do list. A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Make sure that team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. The Tennessee Titans have hired San Francisco 49ers director of player personnel Ran Carthon as the team's new general manager, Has crossed your mind, maybe you should take the growth rate into account. In charge of reviewing arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. Addressed daily guest complaints to ensure customer satisfaction and maintain hotel profitability. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud. WebThe average salary for an Assistant Front Office Manager in Ireland is 28,227. Some related job titles areHotel Front Desk Manager Salaries with median pay of $52,431,Assistant Manager, Front Office Department Salaries with median pay of $49,660,Assistant Office Manager Salaries with median pay of $44,518,Front Desk Manager Salaries with median pay of $50,228. Experience in financial accounting, personnel supervision and problem resolution is an added advantage. The average Assistant Front Office Manager Hourly You will also manage equipment and will also be responsible for a variety of projects that may come up in the course of your job. We found that 67.0% of assistant front office managers have graduated with a bachelor's degree and 4.4% of people in this position have earned their master's degrees. We go into more details on the most important assistant front office manager responsibilities here: See the full list of assistant front office manager skills. 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